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| Commonly Asked Questions |
Should I notify the central station if I am going away on vacation?
Yes. Whenever you are planning to leave for an extended period, please follow these
steps to ensure your protection while you are away:
- Inform the central monitoring station of the dates you will be away.
- Test your system with the central station before you leave.
- Verify your emergency contact list and give the central station any special instructions.
What events should I notify the central station about?- Workmen inside and outside of your home
- Major power outages
- Vacations
- Testing your system
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| Other Questions or Concerns |
| If you have any other questions or concerns about the Unicom central station, please contact Unicom
or your security system dealer. Take a minute to write down the following pertinent information:
panel type, security system dealer, security system salesperson,
the best time to test your security system, and any instructions on how you would like your security system tested. It will be helpful in the event that you contact Unicom or your security system dealer.
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How Signals Are Handled By Unicom Central Monitoring Station |
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Burglary Signal: This type of signal is always verified. An operator will first telephone the
premises. If there is no answer after five rings, the authorities and
emergency contacts will be dispatched. If the line is still busy,
authorities will be dispatched. Customers who are home should try to answer the phone promptly and give the operator a
Personal Identification Code (PIC).
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Fire/Sprinkler System: There is no verification for this type of signal. The fire department is dispatched first,
then a telephone call to the premises is made to alert the customer that the fire department is
on its way. If there is no answer, emergency contacts
are called to meet the fire department.
If a false alarm has been sounded, please call the central station quickly.
Although the fire department's visit cannot be cancelled, it is important that it be informed.
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Residential Panic/Duress/Holdup Signal: This signal is verified and the operator will first telephone the premises and ask for a
Personal
Identification Code (PIC). If there is no answer or the wrong
PIC is given, the police will be sent. About (15) minutes after the alarm a contact will be notified.
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Commercial Panic/Duress/Holdup Signal: There is no verification for these signals. Authorities are sent first. About (15) minutes after the alarm has been sounded,
an operator will telephone the premises to verify. If a false alarm has been sounded, call the central station immediately. It cannot be cancelled if the police have been notified.
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Medical Alert Signal: An operator will telephone the premises first to verify, and follow your
special instructions as necessary.
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Supervisory Signal: This type of signal indicates problems associated with room temperature, sump pump, low battery, and power failures. An operator
will telephone the premises first. If there is no answer, the operator will call emergency contacts.
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Testing Signal: Always notify the central station prior to conducting a test. Upon completion of testing, telephone the central station to verify that the
signal has been received.
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Gas Detector: There is no
verification for this type of signal. The fire department is dispatched first,
then a telephone call is placed to an emergency contact
advising them of the alarm condition. Note: the operators will not call premise numbers listed in case of a real gas leak. Your emergency contact will also be advised of this.
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Carbon Monoxide Detector: We call to alert the customer. If we receive no answer we call the Fire Department and an emergency
contact.
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