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Personal Identification Code (PIC):
A special code the central station keeps on customer account files. The code enables central station operators to verify that they are speaking with the
actual security system owner or emergency contacts during telephone communications.
Emergency Contact(s): Individuals chosen by a security system owner to be contacted by the central monitoring station when the system owner cannot be reached. Emergency contacts
should have their own PICs and keys to the premises
and will be asked to respond to alarms and assist authorities.
Special Instructions: Directions and detailed information provided to the central station regarding, for example, a medical condition or specific instructions. This information is kept with customer account files. |
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